Cancellation and Refund Policy

Cancellation and Refund

Each hotel/airline/service provider has its own refund and cancellation policy, as a result of which we adhere to the same. Also, refunds will be done only through the Original Mode of Payment. The refund will be given back to the agent whenever we have received it from the respective supplier.

Any claim or complaint against Saka Travel Consultants or in respect to products and services must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. departure date). Any claim or complaint that is submitted after the 30 days period may be rejected, and the claimant will forfeit the right to any (damage or cost) compensation.

Users to note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Applicable city/tourist tax may still be charged by Saka Travel Consultants and/or supplier in the event of a no-show or charged cancellation. Check the (reservation) details of your product or service of choice thoroughly via our platform for any such conditions prior to making your reservation.

Refund Policy and process

The reservations which are applicable for refund as per the cancellation policy specified in each booking will be entitled for refund (if applicable) and will be refunded within 30 working days from the date of cancellation request after the deduction of payment gateway/processing charges.

Delivery

Service of Hotel/Flight/SightSeeing/Transfer/Packages/VISA/Insurance booking is confirmed as soon as payment is processed and we get the confirmation from respective service provider for booking made.

Dispute and resolution

In case of any dispute agent can reach to local office over the mail with the details. Saka Travel Consultants will try to provide amicable solution to both the parties subject to availability of the booking. Saka Travel Consultants Decision will be final in case of any Dispute.